What is Robotic Process Automation (RPA)?
RPA is a software technology that simplifies the creation, deployment, and management of software robots that mimic human behavior when communicating with digital systems and software. Software robots can perform a variety of predefined tasks like understanding what’s on a screen, navigating systems, and locating and extracting data.
What are Chatbots?
Chatbots are artificial intelligence (AI) programs that can simulate a natural language conversation (or chat) with a user through messaging apps, websites, mobile apps, or over the phone.
How are RPA and Chatbots related?
The common denominator is artificial intelligence (AI). The difference between RPA and Chatbots is that they are both closely identified with robots or “bots.” Automation bots are used in RPA, and conversational AI is used in chatbots. Chatbots use natural language technology to simulate human-like interactions, whereas RPA bots don’t have this.
This chart shows the characteristics of RPA versus Chatbots:
Qualitative Measurements of RPA
Qualitative Measurements of RPA
Use Cases
Payroll
Employee status changes
New hire recruitment and onboarding
Report creation
Payroll
Accounts receivable and accounts payable
Invoice processing
Voucher creation
Inventory management
Report creation
Key Benefits
With affordable and reliable RPA outsourcing, we have built strong, long-term partnerships with our clients. Our staff and technology operate in three different time zones so that we can help enterprises deliver high-quality products to their customers anytime and anywhere.
Increased Productivity
Boosted Scalability
Improved Reliability & Consistency
Reduced Time & Cost
Enhanced Customer Service
Improved Accuracy & Efficiency